Last updated: August 16, 2026
This Privacy Policy describes how Hayat Policlinic (“we,” “us,” or “our”) collects, uses, and protects information submitted through our lead generation forms, including those integrated with Meta (Facebook/Instagram) Lead Ads.
1. Information We Collect
When you submit an inquiry through our website, Facebook, or Instagram lead forms, we may collect:
- Full name
- Phone number
- Email address
- Any additional information you voluntarily provide in the form (such as service of interest or preferred appointment time)
2. How We Use Your Information
We use the information collected to:
- Contact you regarding your inquiry or appointment request
- Provide information about our clinic’s services
- Maintain internal records within our customer relationship management (CRM) system
- Improve our services and communication with patients and prospective patients
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Receive Your Information
If you submit a lead form through Facebook or Instagram (Meta Lead Ads), your information is transmitted securely from Meta’s platform to our CRM system via an authenticated webhook integration. This data transfer is encrypted and access is restricted to authorized personnel only.
4. Data Storage and Security
Your information is stored on secure servers with restricted access. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law or regulatory requirements.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or operational requirements
- Withdraw consent for future communications at any time
To exercise any of these rights, please contact us using the details below.
7. Third-Party Services
Our lead collection process may involve third-party platforms, including Meta Platforms, Inc. (Facebook/Instagram). Please refer to Meta’s Data Policy at https://www.facebook.com/privacy/policy/ for information on how Meta handles data on its platforms.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Hayat Policlinic
Email: info@lavivaclinic.com
Phone: +90 531 024 97 37